Our commitment
Surfaced Social is a social platform, and child safety is a non-negotiable priority across everything we build. We have zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM) on Surfaced Social. This page sets out the standards we hold ourselves to, the controls we operate, and how anyone can report concerns to us.
These standards apply globally to all users of Surfaced Social, regardless of age, location, or how they access the platform. They are reviewed regularly and updated as laws, technology, and best practices evolve.
Definitions
Child. Any person under the age of 18, or the higher age of majority defined by applicable local law.
CSAE (Child Sexual Abuse and Exploitation). Any content, behaviour, or activity that sexually abuses, exploits, or endangers a child. This includes grooming, sextortion, trafficking, the production or solicitation of sexual content involving a child, and any conduct intended to facilitate offline harm.
CSAM (Child Sexual Abuse Material). Any visual depiction, including photographs, videos, illustrations, and computer-generated or AI-generated imagery, involving a minor engaged in sexually explicit conduct. CSAM is illegal under the laws of virtually every jurisdiction we operate in, and is prohibited on Surfaced Social without exception.
Standards we enforce
- CSAM and CSAE content, behavior, and activity are prohibited on Surfaced Social without exception, including in posts, Stories, comments, profiles, usernames, and links
- Accounts engaged in CSAE are permanently banned on first detection, with no appeals path for confirmed CSAM
- Users must be at least 13 years old to create an account, and accounts identified as belonging to younger children are removed
- We combine user reporting, proactive review, and human moderation to detect violating content
- Our moderation team receives priority escalation procedures for any child safety report
In-app reporting
Anyone can report content or accounts directly inside the app without leaving the screen they are on:
- Tap the three-dot menu on any post, Story, comment, or profile
- Select Report, then choose Child safety
- Submit; child safety reports are routed to a priority queue for immediate review
Reports can also be made from outside the app by emailing info@surfacedsocial.com. You do not need an account to report a concern, and reporters remain confidential.
How we respond to CSAM
- Immediate removal: confirmed CSAM is removed as soon as it is identified
- Account action: the responsible account is permanently banned, along with associated accounts we can identify
- Preservation and reporting: we preserve evidence as required by law and report CSAM to the National Center for Missing and Exploited Children (NCMEC) and, where applicable, to other relevant authorities in the user's jurisdiction
- Cooperation: we cooperate with law enforcement requests made through appropriate legal process
Legal compliance
Surfaced Social complies with applicable child safety laws in the jurisdictions where we operate, including CSAM reporting obligations, and with the child safety requirements of the app stores that distribute the app, including the Google Play Child Safety Standards policy. We review these standards regularly against evolving legal requirements.
Point of contact
Our designated child safety point of contact can be reached at:
This page is maintained by Wahyd Group Inc., publisher of Surfaced Social, and works together with our Community Guidelines, Terms and Conditions, and Privacy Policy.